Return & Exchange Policy

At Kakekukeko, each piece is thoughtfully handmade in small batches with care, intention, and aloha. Because our items are individually created, we do not accept returns or exchanges at this time.

We encourage you to carefully review product descriptions, sizing information, photos, and details before placing your order. If you have any questions about an item before purchasing, please feel free to reach out to us at hello@kakekukeko.com. We are happy to help you choose the perfect piece.

Damaged, Defective, or Incorrect Items

We want you to love your Kakekukeko purchase. Please inspect your order when it arrives and contact us within 7 days of delivery if your item arrives damaged, defective, or if you received the wrong item.

Please email us at hello@kakekukeko.com with:

• Your order number
• A description of the issue
• Photos of the item and packaging

We will review the situation and do our best to make it right. If a replacement or resolution is approved, we will work with you on the next steps.

Handmade Variations

Because each Kakekukeko item is handmade, slight variations may occur in fabric placement, stitching, sizing, or appearance. These unique characteristics are part of what makes each piece special and are not considered defects.

Sale Items & Gift Cards

All sale items, gift cards, and custom-made orders are final sale and are not eligible for return, exchange, or refund.

Order Cancellations

Because many items are prepared and created specifically for each order, cancellations may not be possible once production or processing has begun. Please contact us as soon as possible if you need assistance with your order.

Questions

If you have any questions or concerns about your order, please reach out. We are always happy to help and appreciate the opportunity to provide a positive experience.

Mahalo for supporting handmade, small-batch creations made with aloha.

With aloha,
Kakekukeko

hello@kakekukeko.com